Privacy Statement

Privacy Policy

National Grid UK Pension Scheme Trustee Limited (“the Trustees”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws. You can visit ("Website") without disclosing any personally identifiable information about yourself.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit the Website. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

This notice should be read in conjunction with the Terms and Conditions of use for the Website of which it forms part.

Personal Information Collection

The processing of your personal data is regulated in the UK by the Data Protection Act 1998 (the “Act”).  The Trustees hold and process certain data about you in order to administer your pension and so the Trustees are deemed under the Act to be the “data controller” in respect of your personal data.  The Trustees have both a legal obligation and a legitimate interest to process data relating to you for the purpose of administering and operating the Scheme and paying benefits under it.

We endeavour to collect and use your personal information only with your knowledge and consent. We typically collect personal information when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys). Access to the My Online Pension area of the National Grid UK Pension Scheme is via a secure logon. To facilitate this logon, certain personal information is held in our database.

The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, National Insurance number, bank details, HMRC details, email address, and other information collected on registration or through surveys.

Some of the data that you disclose to the Trustees may be sensitive data.  For example, the Trustees may require you to provide them with information relating to your health.  In the event that you are providing the Trustees with any of this information you will be asked to complete a consent form.  This will enable the Trustees to process your sensitive personal data for the purposes set out in the form.  These purposes will include disclosure to the Trustees’ professional advisers as set out above.

How Your Information Is Processed ("Purposes")

If you choose to provide us with personal information, your personal information will be processed for the following Purposes:

  • processing any of your requests for information; and
  • in support of the intended purposes stated at the time at which it was collected, and where applicable, subject to any preferences indicated by you

To Whom Will Your Information Be Disclosed ("Recipients")?

Your information may, for the Purposes, be disclosed for processing to:

  • National Grid UK Pensions Operations (UK Pensions Operations) and our employees; relevant employees of National Grid plc such as the HR and Payroll departments
  • Third party service providers who use your personal information to provide services to us ("Service Providers")
  • Auditors or contractors or other advisers auditing any of our business processes, ("Third Parties") 
  • In any jurisdiction where the Scheme operates.

Any processing performed by the National Grid UK Pensions Operations Limited or other Third Parties will be governed by a data processing agreement in the form required, by law preserving any and all of your statutory data protection rights.

Your Rights In Relation To Your Information

You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information erased, rectified, amended or completed.

Please write to:

UK Pensions Operations, PO Box 3604, Wokingham RG40 9JA

Please quote your name and address. We would be grateful if you could also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).

We will require proof of your identity before providing you with details of any personal information we may hold about you. We may charge £10 to cover the administration costs involved in providing you with a copy of your information.

Information Security

Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Intranet. The Trustees cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

We believe we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.

All our employees and data processors that have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of our visitors' information.

We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.

Chat Rooms

If at any time this Website offers any chat rooms, notice board facilities, newsgroups etc. we may collect the information that you disclose. Such information will be used in accordance with this Privacy Policy Statement. Please note that we cannot be responsible for other parties' use of the personal information which you make available to such third parties through any chat room, notice board, newsgroup etc on this Website. Please be careful about what personal information you disclose in this way.

Google Analytics

The Trustees use Google Analytics to help analyse how users use our sites. This analytical tool collects standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate a visitor’s use of the website and to compile statistical reports on website activity for the Trustees.

The Trustees will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our sites. We will not associate any data gathered from our sites with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither the Trustees nor Google will link, or seek to link, an IP address with the identity of a computer user.

In order for all this to work, Google Analytics uses a mechanism called ‘cookies’.


A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive. The Trustees may set and access the cookies on your computer.

Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Choices about Cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will not be able to use the products or services that require you to "sign in," and you may not be able to take full advantage of all offerings.

The Trustees’ Practices Regarding Cookies

The Trustees use our own cookies for a number of purposes, including to: 

  • Access your information when you "sign in," so that we can provide you with customised content. 
  • Keep track of preferences you specify while you are using the services. 
  • Estimate and report our total audience size and traffic. 
  • Conduct research to improve the content and services. 
  • Require you to re-enter your website password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

Transferring Your Information Outside Of The European Economic Area**

Since National Grid operates globally, it may be necessary to transfer your personal information to other companies within National Grid located in countries outside of the EEA. This may happen where our servers or such companies are based outside of the EEA or where you use our services and products while visiting countries outside of the EEA. The data protection and other laws of these countries may not be as comprehensive as those in the UK or the EU - in these instances we will take steps to ensure that your privacy rights are respected.

**The European Economic Area (EEA) currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein.

Use Of Your Personal Information Submitted To Other Websites

We cannot be responsible for the privacy policies and practices of other Websites even if you accessed the third party Website using links from our Website or you linked to our Website from a third party Website.

We recommend that you check the policy of each Website you visit and contact the owner or operator of such Website if you have any concerns or questions.

Privacy Support

We reserve the right to amend or modify this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes for processing change, then we will notify you as soon as practicable and seek your consent where such notification relates to a new additional purpose for processing.
If you have any enquiry about our data protection and privacy policy or practices, please write to: UK Pensions Operations, PO Box 3604, Wokingham RG40 9JA