Privacy Statement

National Grid UK Pension Scheme members

Privacy statement

This notice should be read in conjunction with the full Scheme Privacy Notice which is available here.

National Grid UK Pension Scheme Trustee Limited is the trustee (‘the Trustee’) of the National Grid UK Pension Scheme (‘the Scheme’) and is responsible for administering the Scheme.

The Trustee is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

You can visit: (‘the website’) without disclosing any personally identifiable information about yourself.

The websites and related services (the ‘services’) are operated and managed by the National Grid UK Pensions Operations Limited (‘UK Pensions Operations’) on behalf of the Trustees.

As the Trustee of the Scheme, we gather, hold and use certain personal information (known as ‘personal data’) about scheme members and, where applicable, their dependants and beneficiaries. Put simply, we do this mainly so that we can properly administer the Scheme and ensure that benefits are calculated correctly and paid to the right person.

Most of the information held about you and processed by the Trustee in running the Scheme will be personal data (in other words, it is information from which you as an individual can be identified).

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal data. This notice should be read in conjunction with the Terms and Conditions of use for the website of which it forms part.

What personal data we collect about you

For legal purposes, the Trustee is deemed to be the ‘data controller’ in respect of your personal data as the Trustee decides the purposes for, and how, your personal data is processed. The Trustee has both a legal obligation and a legitimate interest to process data relating to you for the purposes of administering and operating the Scheme, and paying benefits.

We typically collect personal data when you use services, make customer enquiries, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys). We may also gather personal data from other sources, if necessary. For example, from a public body, such as HMRC, or from your current or former Scheme employer.

Access to the My Online Pension area of the Scheme is via a secure logon. To facilitate this logon, certain personal data is held in our database so that we can identify you when you logon.

Depending on the circumstances and the stage of your membership, we may hold some or all of the following information about you:

  • your name, age and date of birth 
  • your gender 
  • your address and other contact details, such as telephone number and email address 
  • your marital status (including the gender of your spouse or civil partner) 
  • relevant employment information (including current and past salary information and employment dates) 
  • your national insurance number 
  • details about your pension benefits under the Scheme 
  • details of your bank account (to pay benefits) 
  • details about your dependants and/or beneficiaries (including names and possible details of their gender, and possible information about your relationship status) 
  • medical and other details about your health 
  • other personal information about you, which we may need, from time to time, for the purposes of administering the Scheme.

.Google Analytics

The Trustees use Google Analytics to help analyse how users use our sites. This analytical tool collects standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google.

This information is then used to evaluate the use of the website and to compile statistical reports on website activity for the Trustees.

The Trustees will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our sites. We will not associate any data gathered from our sites with any personally identifying information from any source as part of our use of the Google statistical analytics tool. In order for all this to work, Google Analytics uses a mechanism called ‘cookies’.


A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site's computers and stored on your computer's hard drive. The trustees may set and access the cookies on your computer.

Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Choices about cookies

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.)

If you reject all cookies, you will not be able to use the products or services that require you to ‘sign in’ and you may not be able to take full advantage of all offerings.

Use of cookies

Cookies are used for a number of purposes, including to:

  • Access your information if you ‘sign in,’ so that we can provide you with customised content
  • Keep track of preferences you specify while you are using the services
  • Estimate and report our total audience size and traffic
  • Conduct research to improve the content and services
  • Require you to re-enter your website password after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.

For more information on cookies please visit

Use of Your Personal Information submitted to other websites

We are not responsible for the privacy policies and practices of other websites even if you accessed the third party website using links from our website or you linked to our website from a third party website.

We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have any concerns or questions.